Book with confidence.
We want you to feel confident before you travel. Your package, treatment scope and included services are agreed in writing before your trip.
Clear plan
You know the proposed treatment before your trip, in writing.
Clear price
You receive a written quote for the proposed treatment scope.
Clear support
You know who to contact before, during and after the journey.
Clear terms
Your package and guarantee terms are provided in writing before you pay.
A service guarantee is not a clinical promise.
The Care Guarantee is a commercial satisfaction guarantee. It covers the service AdriaSmile controls: the plan, the written price, the coordination and the support around your trip.
It is deliberately separate from the clinical treatment outcome. Dental treatment is performed by licensed professionals at partner clinics, and any warranty on materials, restorations or workmanship is given by the treating clinic and stated in your written agreement. Nobody can honestly guarantee a "perfect smile", and we will not pretend to.
What qualifies
- A coordination service listed in your written package was not delivered (for example a booked airport transfer that did not arrive).
- Your confirmed appointments were not scheduled as agreed and no acceptable alternative was offered.
- The written treatment quote was changed without your agreement before treatment.
- Your assigned coordinator was unreachable for more than two working days during your trip, with no substitute provided.
What does not qualify
- Clinical outcomes, aesthetics or how a result 'feels' — these cannot be objectively guaranteed by anyone.
- Biological and healing responses, including implant integration, gum response and post-operative discomfort.
- Changes to the plan that arise from clinical examination or diagnostic findings and that you agreed to in writing.
- Flights, travel insurance, personal expenses and anything not listed in your written package.
- Costs arising from a decision to cancel or shorten your trip for personal reasons.
- Damage caused by not following the aftercare instructions provided to you.
Time period
A coordination claim must be raised within 30 days of your return date. Clinical concerns should be raised as soon as they appear and are handled with the treating clinic under its own warranty terms.
Refund procedure
Email your coordinator with your booking reference and a short description. We acknowledge within 2 working days, investigate with the clinic or supplier, and give a written decision within 14 working days. Approved refunds cover the affected AdriaSmile coordination fee and are paid to the original payment method.
Dispute procedure
If you disagree with the decision, you can request a written review by AdriaSmile management within 14 days. If we still cannot agree, your statutory rights and any applicable consumer dispute routes in your country of residence remain fully available to you.
This page describes the intended structure of the AdriaSmile Care Guarantee. The binding terms are the ones supplied to you in writing with your package before payment; where the two differ, the written terms apply. Nothing here limits your statutory consumer rights.